Here are some practical steps you can take at home to prepare for a heavy rain event, and information on what to do when there is a risk of flooding at or near your home.
Litter and leaves can clog sumps/drains and cause flooding during rain events. Clear up any litter you may notice and put it in the bin. We run a regular road sump cleaning programme across the city and prior to storm events gives key sumps an extra check and tidy up. In between this work residents are welcome to clear leaf litter that collects above sumps on their road if they can do so safely.
If you see anything that is not quite right let us know.
If your house is being flooded or is at immediate risk of flooding:
If there is flooding on your section:
If your property is flood prone:
Find out how to get prepared for a heavy rain event:
We receive lots of calls during big weather events and sometimes our phone lines get busy. You can report less urgent issues using the Antenno app, which allows you to include photos also.
Call us on 04 237 5089 for advice. Clear any drains or spouting if it is safe to do so. Stay out of flood waters.
Call 111 (fire service). Lift household items as high above the floor as possible. Move out of the flooded area or go to the nearest highest ground.
Call 111 (fire service). Move to safety and stay away from the slip area.
We receive lots of calls during big weather events and sometimes our phone lines get busy. You can report less urgent issues using the Antenno app, or you can log a service request.